The Service Technician I is responsible for providing Basic level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing of voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment. Essential Functions Supplies Basic technical level support to client requests for eme

The Technical Solutions Engineer is responsible for providing Technical Design, Scoping, and knowledge during the entire lifecycle of the Solution Sale and works closely with the Account Team to ensure technical accuracy of the Solution design. This role will collaborate with Professional Services Engineers in designing new Enterprise Networking and Security solutions and will bridge the gap betwe

The Sr. Project Manager will be responsible for interfacing in complex projects with customers. This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements. Essential Functions Coordinate internal resources and third parties/vendors for the flawless execution of project Ensure that all projects are deli

Provides 9 1 1, NG9 1 1, or E9 1 1 technical assistance and support for customer queries and issues Keeps upper management and team members informed of customer issues and concerns Creates cases in ticketing system for proper reporting and billing purposes Responds to customer requests based upon stated SLA's Completes proper documentation required by the department, including scheduled reports Re

The Solutions Architect is presales technical position and the lead technical resource for supported accounts. The Solutions Architect will work on multiple hardware and software environments and be comfortable with complex heterogeneous systems environments. The Solutions Architect will lead multiple projects throughout the project life cycle, share and communicate ideas with executive staff, bus

Provide s pre sales technical s upport to Sales Representatives Work s with Sales Team, customers, and the customer’s facility support to confirm functional requirements and designs before and during the installation process Develop s design proposals, and make the required chang es prior to customer acceptance Coordinate s technical details related to system deliverables HW and SW with vend

The Service Technician III is responsible for providing advanced level technical support ensuring the highest quality technical service to clients regarding field activities including servicing voice, data, and video systems and equiment including associated wiring, power, or peripheral equipment Responsibilities Essential Functions Supplies advanced technical level support to client requests for

Responsibilities Plans and communicates the gathering of information from the customer Delivers, implements, and supports a variety of UC technologies including but not limited to Avaya System Manager, Avaya Session Manager, and Avaya Session Border Controller Coordinates the delivery and implementation of Linux Servers Delivers configuration and implementation of core UC technologies including SI

Coordinates internal resources and third parties/vendors for the flawless execution of projects Ensures all projects are delivered on time, within scope and within budget Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensures resource availability and allocation Develops a detailed project plan to monitor and track

Plan s , con figure s deploy s , troubleshoot s complex inf rastructure technologies Works with customers and other Data C enter Solutions architects in planning and designing highly successful Data C enter environments Works with customers to align technology to their business opportunities and needs in context of their Data C enter strategy Assists in delivering consulting engagements, working w

Deploys , migrat es, and documents post sales engagement with customers based on ConvergeOne best practices Works with a world class network integrator Assist s in the delivery of support and services to cust omer’s expectations as proposed Participate s in the design, implementation and administration of Cisco infrastructure and related solutions Troubleshoot s high end issues with networki

Deploys, migrates, and documents post sales engagement with customers based on ConvergeOne best practices Collaborates with world class network integrator s Assists in the delivery of support and services to customer’s expectations as proposed Participates in the design, implementation and administration of Cisco infrastructure and related solutions Troubleshoots high end issues with network

Provides sales “team lead” consultation, related to design, support, and management of customer activity involving but not limited to the collaboration (UC & Contact Center), enterprise networking, data solutions and security products and services Establishes, maintains, and develops business with customers and potential customers to enhance the potential for meeting the objectives of

Essential Functions Interacts with ConvergeOne’s largest customers and co selling with the existing National Account Managers Serves as resource by the ConvergeOne sales teams for their leadership in tough competitive situations while working with Genesys on joint opportunities Partners with the ConvergeOne and Genesys sales team by providing deep CX transformation empowerment for clients In

The Diagnostic Engineer is responsible for identifying and resolving complex telephony and other associated technology issues. Responsibilities Essential Functions Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment Follows up with customer contacts to ensure satisfactory resolu