• Application Opening:04/25/2024
• Application Filing Deadline:05/10/2024
• Annual Salary: $123,240 - $155,064 Annually
• Recruitment ID: RTF0144645-01152148 (PEX-1053-144646)

APPOINTMENT TYPE:Permanet Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at .

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at

Project name: Customer Service Bureau Technology Upgrade

Business and Systems Support Team

Within the Customer Service Bureau, the Business and Systems Support team supports the customer service operations with technology and operational support functions with an emphasis on revenue and billing. Customer operations are run on Oracle Customer care and Billing (CCB), and are in the process of updating to Oracle's Customer Cloud for utilities (CCS). Functional areas include: billing, meter data, customer contact information, reports, interfaces, and other functional aspects of Oracle CCS.

The Role

The SFPUC's Customer Service Bureau (CSB) is looking for a motivated individual to support the Oracle CCS application and it's integrations. The position will perform and participate in a range of business systems analysis tasks including: documenting, tracking and assessing common and unique requirements for the CSB; interviewing users and conducting user workshops; designing and documenting business requirements into functional specifications; testing functionalities; developing training curriculum and business/technical job aids for user system adoption; and providing user support for on-going troubleshooting, training and system maintenance. The position will interact and coordinate with billing , call center, meter data collection and finance teams.

Essential Functions:

Under general direction, the incumbent is responsible for the following responsibilities, including but not limited to:

• Gathering business requirements, diagramming business processes and policies, and performing fit/gap analysis
• Linking business processes with the setup and configuration of Oracle CSS
• Understanding the processes and methods employed to perform requirements gathering, fit/gap analysis, and test planning
• Defining, documenting, and implementing application configuration settings
• Performing complex data analysis
• Strong understanding of meter to cash operations
• Comprehensive understanding of the end-to-end flow from meter data collection to cashiering and bill payment
• Collaborate with cross-functional teams, including development, networking, and information technology systems teams on enhancements and projects
• Troubleshoot and resolve production system issues by working with various stakeholders, such as the call center, business partners
• Perform functional testing by creating, maintaining, and executing test scripts.
• Develop and execute Oracle Utilities Testing Accelerator scripts
• Proficient with Oracle SQL Developer and Query Manager
• Follow the system development lifecycle, internal policies, and procedures
• Develop and maintain internal documentation of all system related; interfaces, configurations, and extensions
• Develop job aides to guide PUC users with step-by-step guidance for successful task completion
• Advise and train staff and other stakeholders on system features and functions

The 1053 IS Business Analyst-Senior performs other related duties as required.

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications

• Strong understanding of meter to cash operations
• Comprehensive understanding of the end-to-end flow from meter data collection to cashiering and bill payment
• Proficient with Oracle SQL Developer and Query Manager

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the "Apply Now" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information:If you have any questions regarding this recruitment or application process, please contact the jobanalyst,Sanly Guan at sguan@sfwater.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.