UC San Diego Health plans to transition to a more robust, integrated timekeeping and scheduling platform. The Timekeeping and Scheduling Replacement (TSR) project will manage the system implementation. UC San Diego Health seeks a Change Management / Communications/ Training Lead to oversee the TSR project's Change Management workstream to ensure alignment with project goals and timeline.

The Change Management / Communications/ Training Lead will be an integral member of the TSR project team championing TSR's public relations effort and developing the TSR Communications and Training Strategy to guide its overall execution. This role will support Change Management discovery and execution with special attention to elements related to communications and training.

Communications & Training:

• Lead public relations efforts, working closely with the Enterprise System Renewal (ESR) Program team, Nursing leadership, vendor consultants, and other key stakeholders to develop TSR's image, brand, and voice across UC San Diego Health
• Drive all Change Management activities including, but not limited to, stakeholder analysis, recommend structure and cadence of engagement across stakeholder groups, etc.
• Create Communications and Training Workstream plans inclusive of identifying key campaigns, activities, deliverables, interdependencies, and durations
• Ensure execution of Communications and Training Workstream deliverables and events across key project phases including, but not limited to, email announcements, websites, newsletters, social media presence, FAQs, presentation materials, leadership talking points, project documentation, training learning and reference materials, and learning management system courses
• Implement and maintain processes for monitoring project email inbox, JIRA, and other communications channels with stakeholders

Change Management:

• Assess the organizational change impacts and develop strategies to promote readiness and adoption
• Manage the Change Leader relationship and guide this leadership group in driving change adoption within their impacted organizations
• Consult on project interactions with the Subject Matter Expert (SME) group as they are engaged to participate in Project Activities
• Evaluate organizational readiness via roadshows/townhalls, assessments/surveys, and departmental meetings to identify risk and manage resistance
• Collect feedback on the most significant/risky processes, roles, and duty changes from the current state, which will require targeted change management support

Leadership & Collaboration:

• Provide direction to the Change Management Analyst/ Trainer and oversee delivery and work product quality
• Collaborate with vendor consultants to oversee activities of other change management team members
• Support process improvement efforts within the change management team and across the TSR project team
• Establish and maintain strategic partnerships with the TSR Program Leadership team, key project stakeholders and vendor consultants
• Track output in alignment with measurement and project reporting strategy
• Report clear status to project management, including priorities, issues, and risks promptly
• Build confidence and trust with department leaders

• Nine (9) years of related experience, education/training, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Related experience: Change management campaigns/projects, creating and maintaining strategic stakeholder relationships, employee engagement, process improvement.

• Thorough knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized organizational interventions.

• Experience managing a change management or training team

• Proven expertise in Strategic Communications approaches and standards in business communications

• Proven ability to guide execution of communication content to consistently optimize messaging, enhance program goals, and adhere to established standards

• Exceptional general communication skills including writing, copyediting, presentation, and session facilitation

• Proven ability to lead and coordinate collaborators in the execution of multiple and interdependent deliverables

• Demonstrated experience building and managing exceptional relationships to achieve results in line with strategic goals

• Experience supporting customer needs and articulating a strategy that motivates others to action

• Ability to manage necessary resources to resolve problems in a timely and effective manner

• Ability to synthesize complex materials and craft creative, persuasive messaging for a variety of audiences including the presentation of technical topics to general audiences

• Ability to understand and work with large, complex systems

• Proven ability to comply with and enforce pertinent policies, procedures, regulations, and requirements

• Ability to effectively utilize common office productivity software such as MS Office (Word, Excel, PowerPoint), MS Outlook, and internet browsers

• Strong understanding of higher education and timekeeping/scheduling industry terminology and communication standards

• Working knowledge of university staff personnel policies and collective bargaining agreements related to, or having an impact upon, time and attendance functions

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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