ABOUT PERFORMANT:

At Performant, we're focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most - quality of care and healthier lives for all.

If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture - then Performant is the place for you!

ABOUT THE OPPORTUNITY:

TheHealthcare Operational Performance Analystserves an important, supporting role to the team for initiatives focused on the successful growth and profitability of business segment operations. This position works closely with operations and internal cross-functional groups, as well as interacts with assigned clients, to ensure deliverables are successfully met on time.

Candidates possessing both analytic prowess and business acumen, along with project coordinator and management skills would be best suited for this dynamic, fast-paced role that affords great exposure to a variety of business units and initiatives within the company.

Key Responsibilities

Candidates possessing both analytic prowess and business acumen, along with project coordinator and management skills would be best suited for this dynamic, fast-paced role that affords great exposure to a variety of business units and initiatives within the company.

• Monitors and analyzes internal and external reports for assigned clients or business segment and takes necessary actions to remediate issues or drive additional growth opportunities identified.

• Conducts research, generates, and presents reports on set schedule and/or ad-hoc basis; and takes specific actions based on the information as appropriate for role.

• Supports responses and coordination of internal team and assigned client requests which may include, but not limited to:

  • Client invoice and reconciliation research and reporting

  • Support the development, maintenance, organization, and storage of documentation (e.g., Assigned Client data matrices, Process flows, Standard operating procedures, and Templates

  • Provide support in tracking and monitoring time sensitive assigned client escalations.

  • Manage requests from clients for claim audit details, letters, and correspondence using internal systems and data sources.

  • Tracking of data mining concepts through the development cycle while seeking client approvals

• Meet with key stakeholders as needed and attend internal and client calls as requested and/or assigned.

• Host internal team and client calls and support the internal teams on client calls in support of assigned duties.

• Participates in projects and program initiatives, and complete assigned projects on time.

• Receives assignments in the form of objectives, incorporates feedback to adjust work priority as necessary, and effectively works independently and with team to successfully meet business needs.

• Provides for coordination of both client and internal projects and initiatives, including setting of agendas, recording of meeting minutes, tracking of action items and key deliverables, and coordination interdepartmentally to ensure timely and accurate response.

• Performs quality analysis and control checks as needed on various projects and initiatives.

• Supports and contributes to platform builds, SharePoint, workflows, process documentation and other project artifacts, workstream lead requirements, and other deliverables.

• Performs other duties as assigned to meet business needs.

Knowledge, Skills and Abilities Needed

• Solution oriented with focus on innovative and proactive approaches while supporting internal and client issues.

• Strong written and verbal communication skills

• Demonstrated ability to work effectively in professional setting in collaboration with internal cross-functional teams and clients.

• Good critical thinking, questioning, and problem-solving skills required to be successful in the role.

• Excellent organizational skills, attention to detail, and effective task management ability

• Ability to manage time and multiple tasks efficiently, while completing work within allocated time frames

• Demonstrated ability to employ basic project coordination skills.

• Ability to handle changing situations and work within a diverse group.

• Ability to meet objectives with minimal supervision.

• Intermediate experience with MS Office Suite; Intermediate to advanced Microsoft Excel skills a must.

• Strong technical skills with ability to quickly adapt to new applications and systems.

• Ability to effectively perform independently with minimal supervision, and work cooperatively with others to promote a positive team environment.

• Self-motivated and thrives in a fast-paced dynamic business operations environment with ability to adapt quickly to change.

• Ability to follow policy, procedures, and regulations in the workplace.

• Ability to consistently perform job responsibilities.

• Ability to obtain and maintain client required clearances as well as pass company required background and/or drug screening.

Required and Preferred Qualifications

• Bachelor's Degree preferred, in related business or industry or equivalent combination of education and experience.

• Minimum 3 years directly related progressive experience in healthcare industry including report development, data analysis, and gathering/documenting requirements for projects demonstrating depth and breadth of knowledge and capability required for the position.

• Client services and project management experience a plus

• Demonstrated experience gathering, researching, and documenting data and requirements for projects and/or complex problem solving.

• Project coordination experience with projects and/or company initiatives

• Critical thinking and problem-solving/analytic skills with ability to identify root cause and solution to an end result.

• Business-professional communication and presentation skills both internally and externally

WHAT WE OFFER:

Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview.

Physical Requirements & Additional Notices:

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.

The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.

• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).

• Regularly sit/stand 8 or more hours per day.

• Occasionally lift/carry/push/pull up to 10lbs.

Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.

• Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.

• Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.

• Other requirements may apply.

All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant's Human Resources team to discuss further.

Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED