Location: Memphis, TN

Salary: $27.30/hour; $55,000/annual

GEICO's Special Investigations Unit is currently looking for a highly motivated individual to join our team as an internal investigator to handle Memphis, TN and surrounding areas. The selected candidate will investigate bodily injury, first party injury and all other types of automobile insurance claims by conducting interviews / examinations under oath, scene investigations, vehicle examinations, clinic inspections, medical file reviews, and database inquiries. Bachelor's degree or higher from an accredited university is preferred. Experience conducting complex investigations utilizing multiple data sources and conducting interviews with involved parties is preferred. The applicant must be able to summarize their investigative actions into a detailed report, hence, good communication and writing skills are required. The candidate will work from their residence and must be self-motivated and disciplined. Some overnight travel will be required with this position.

The qualified candidate must possess superior computer skills and a strong investigative background with a minimum of two (2) years of experience with a law enforcement agency in a sworn investigative capacity, or injury handling and/or investigations. or 1 year in an SIU position, or 1 year as a claims examiner. The position requires the candidate to work flexible hours and days as needed/required to complete assigned tasks. Candidate must be able to handle difficult situations that may arise when dealing with customers on the phone and in person.

Must reside in the Memphis, TN area or be willing to relocate.

• Must be able to obtain and maintain a valid driver's license, certifications and permits in accordance with state and federal regulations, and company and departmental standards
• Must be able to exercise caution and awareness of surroundings while performing the essential duties of the position
• Must be able to communicate in a professional manner in person, via telephone and written correspondence/email
• Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization
• Must be able to maintain a professional attitude and appearance at all times
• Speaks with internal and external customers in a way that builds GEICO's customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions
• Must be able to handle heavy claim volume and stressful situations

Must be able to learn and apply large amount of technical and procedural information